Cancellation and withdrawal information
Last updated: 16 October 2026
No statutory right of withdrawal for dated accommodation
For contracts on accommodation services for a specific date or period, the statutory 14-day right of withdrawal for distance contracts generally does not apply (§ 312g (2) no. 9 of the German Civil Code, BGB). This covers the hotel stays booked on BookHotelStay: completing a booking creates a binding reservation even though it was concluded online.
What applies instead: the rate's cancellation conditions
You can cancel a booking only under the cancellation conditions of the rate you selected. Every room rate shows before booking whether it is refundable and until when you can cancel free of charge; these conditions appear again in your booking confirmation. Non-refundable rates cannot be cancelled.
How to cancel or amend a booking
To cancel or change a booking, contact us at booking@bookhotelstay.com and include your booking reference. Any refund follows the conditions of the rate you selected and is returned to the original payment method.