Terms of use and booking
Last updated: 26 October 2026
1. Scope and who we are
These terms govern the use of the BookHotelStay website and the hotel bookings made through it. The operator is b.web.de Internet Solutions UG (haftungsbeschränkt), Stuntzstr. 2, 81677 München, Germany ("BookHotelStay", "we"). Contact: support@bookhotelstay.com.
2. Our role
BookHotelStay offers hotel search and booking and acts as an intermediary. The accommodation itself is provided by the hotel you book. Bookings and payments are processed by our booking partner Nuitée Travel Limited (LiteAPI), 4 Waterloo Road, Ballsbridge, Dublin D04 A0X3, Ireland, which acts as booking provider and merchant of record and collects the payment for your stay. The rate-specific conditions shown at checkout, including the cancellation terms, form part of your booking.
3. Booking process and contract formation
You select a hotel, room, rate and dates, enter the lead guest's details and confirm the booking with payment. The booking is binding once we display the confirmation with your booking reference; you also receive a confirmation email. Where the hotel provides one, the confirmation includes the hotel's own confirmation code.
4. Prices and payment
Prices are shown per stay. Before you pay, the checkout shows the total including the taxes and fees listed there; what you see at checkout is what you pay. Payment is collected when you confirm the booking, via the payment methods offered at checkout.
5. Cancellation and changes
Each rate carries its own cancellation terms, shown per room before you book and repeated in your booking confirmation. Refundable rates can be cancelled within the stated deadline; non-refundable rates cannot be cancelled. Where a refund applies, it is returned to the original payment method. Please also see our cancellation and withdrawal information.
6. Obligations of guests
You must provide correct guest details when booking and ensure the email address given can receive the confirmation. At the hotel, the hotel's own house rules and check-in rules apply — including check-in times, identification requirements and any deposits the hotel may request directly.
7. Liability and force majeure
Hotel descriptions, photos, prices and availability are supplied by our partners and updated continuously; despite careful review we cannot guarantee that all details are complete, correct and current at all times. We are not liable for failures caused by events beyond our reasonable control (force majeure), including natural events, strikes or failures of third-party networks. Nothing in these terms limits liability that cannot be limited by law.
8. Affiliate links and third-party content
Some links and widgets on this website are affiliate links: if you book through them, we may earn a commission at no extra cost to you. Third-party offers reached through such links — for example tours and activities — are provided by the respective partner and are subject to that partner's own terms; the contract for those offers is between you and the partner.
9. Governing law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the mandatory protections of the law of your country of residence. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these terms is Munich, Germany. For consumers, the statutory places of jurisdiction apply.
10. Changes to these terms, severability, contact
We may amend these terms with effect for the future; the version in force at the time of your booking applies to that booking. If any provision of these terms is or becomes invalid, the remaining provisions stay in force. Questions about these terms: support@bookhotelstay.com.